Importance of Grievance

A grievance process is designed to give employees and employers a fair and objective system to raise and review serious issues and complaints without bias.

A formal grievance procedure should support employees to raise concerns relating to a safe working environment without the fear of any negative repercussions. The knowledge that any concerns will be taken seriously and handled fairly will help to bolster staff morale and maintain levels of productivity. A thorough process will help to protect employees from arbitrary decisions made by management.

Having a structured grievance process in place should help employers to identify any unacceptable or unlawful gaps in their current approach to grievances, working in line with employee contracts and helping to enforce the terms of company contracts. Having an agreed and approved process will also help to protect the brand or company image by avoiding the ‘bad press’ associated with a mishandled grievance